After an order is placed it is generally 7 - 21 days to ship from our workshop, depending on our current order volume. We ship all our packages tracked and insured by Canada Post (Which then transfers to USPS if it has to cross the border). If there is an issue with shipping (Damage, lost package, missing item, incorrect order) it can be dealt with by Kindred Spirit Steel Drums directly.Customs Fees:
Kindred Spirit Steel Drums products are shipped from British Columbia, which is located on the west coast of Canada. If you are in another country there will be some customs fees on your package when it arrives. We apologize for any inconvenience this may cause.
*Caution* Please read these safety instructions before purchasing this product! Playing your Steel Tongue Drum too hard can cause the tongues to bend, and cause the notes to dip slightly out of tune. To avoid this, we suggest using finger-tips, thumbs or soft-strikes with the mallets we provide to play your drums. It does not require a large amount of force to create a large sound from our instruments. *Choking Hazard* Mallets, Magnets, and other small parts can provide a choking hazard to young children and pets. Never leave young children alone with the mallets or magnets unsupervised as serious injury or loss of life can occur. *Dropping Danger/Heavy Instrument* Danger! Steel instruments are heavy and can cause serious damage to persons or property if dropped. Make sure hands are dry and clean before attempting to move the instrument.