Shipping:

 

Kindred Spirit Drums is located on the Sunshine Coast in British Columbia, Canada and we are happy to offer our instruments to the global market. If you fall in love with one of our instruments, we will do our best to have it out to you in a timely manner. However, please note that all of our instruments are custom made for you, and that wait times on processing your particular instrument can be anywhere from 3-14 days depending on order volume.

 

Our instruments are exceptional, and we do not rush them to maintain our high standard of quality.

Rough Shipping Costs:

*You can get an exact estimate on your shipping cost, by using the shipping calculator on our cart page here.

North America:

Canada Cost (Canadian $) United States Cost (Canadian $)
Pacific Canada: $20.00-$40.00 Pacific US: $40.00-$75.00
Prairie Provinces: $30.00-$50.00 Mid US: $60.00-$80.00
Atlantic Canada: $45.00-$75.00 Atlantic US: $65.00-$100.00

 

Globally: $85.00-$175.00

Shipping Insurance:

All of our shipments are fully insured against damages. If your order arrives to you and is damaged from shipping, please keep all the packing materials and contact us by either phone (604-740-2467) or by email (kindredspiritdrums@gmail.com). We will file a claim for your product with the shipping company, produce a replacement for you, and send it out as soon as possible, and organize a way to have the damaged product returned to us.

Return Policy:

At Kindred Spirit Drums we strive to offer the highest quality instruments, at some of the most affordable prices on the market. We have extremely high quality control in our workshop, and every instrument that we send out has to meet very high standards before it is sent to you.

However, if your Steel Tongue Drum does not meet the quality in sound or aesthetics that you were expecting: You can return the instrument to use for a full refund within 7 days of its arrival to you. In this case, we will refund 100% of the original instrument cost to you. The instrument and its accessories must be in new condition (with all original packaging and accessories) for an exchange or refund (minus the shipping costs).

Kindred Spirit Drums will cover any return costs should the return be the result of a defective instrument or incorrect shipment on our part. Refunds may take upwards of 2-3 weeks, as we must account for shipping time (when you send it, to when we receive it) our time to process and evaluate your return, and the time for your bank to return your funds.
If you are shipping an instrument back to us, please make sure to wrap it securely and get any appropriate insurance required (For the full cost of your instrument). If your instrument is damaged/lost on its return to us and does not have insurance or tracking we will be unable to honor your refund. So please pack/track it safely!

If you wish to return an instrument please email us at kindredspiritdrums@gmail.com and we will be happy to assist you with that process.

Undeliverable Packages: If your package is returned to us because it is “undeliverable” it is generally due to an incorrect address. In this case we will contact you and try to rectify the situation. Though we do our best to verify your address before sending, please make sure that it is entered correctly when you place your order.